Inclusive Conversations Guidebook
In this guidebook we walk facilitators through our four part process of engaging in courageous conversations that surround issues of diversity and inclusion. The goal of this document is to reduce obstacles to communication, address the needs of all those involved, and optimize the discovery of a mutually beneficial resolution. Our approach establishes norms and boundaries at the onset, encourages empathy and trust building throughout, and ensures the implementation of tactical strategies and action plans at the conclusion. We view this guidebook as a template that should be adapted to align with the needs of the participants, and the culture of the division engaging in this work. Review the guidebook here.
STARTING THE CONVERSATION
To begin, we discuss how facilitators can set the tone for inclusive conversations through self-reflection and evaluation of their own biases, as well as providing participants with pre-work assignments. We walk through establishing the rules of engagement, the importance of vulnerability, and creating shared values. Critical at the start of the conversation is creating a sense of psychological safety, and we walk facilitators through how to do just that.
ASSESSING THE SITUATION
In this section of the guidebook, the facilitator dives deeper into the participant’s perspective of the situation and allows participants to clarify their motivations, articulate their rationale, and provide insight into how the event impacted them. We encourage the use of ‘I’ statements, active processing, and building empathy.
STRATEGIZING NEXT STEPS
In this section of the guidebook, we identify next steps and establish accountability. Key here is devising an actionable plan for accountability and tangible steps to maintain transparency.